Product Warranty

Terms of Warranty for ECOHEADS Products  

I. Interpretation

• • Customer means an individual or entity purchasing any of the Products;ECOHEADS means 2B1K Imports Pty Ltd (ACN 161 929 540) trading as Ecoheads;
  • Product(s) means ECOHEADS eco-friendly showerheads and salon products as published on the ECOHEADS Website from time to time;
  • ECOHEADS Website means https://ecoheads.com.au/; and
  • Warranty means the warranty provided under clause 2 of these Terms subject to the terms and conditions expressed in these Terms of Warranty.

II. Warranty
Unless otherwise stated in these Terms or required by applicable laws, ECOHEADS warrants that:

• All materials used in the Product meet the ECOHEADS’ published specifications.
• The Products are manufactured to the highest standards and are free from malfunctions or defects in materials and workmanship.
• Subject to clause 4 (Extent of Warranty), ECOHEADS will repair or replace (subject to its sole discretion) any defective Products at no cost to the Customer within the Customer Warranty Period specified in clause 3(ii) below.
• For the avoidance of doubt, the Products are covered in accordance with the ‘Guides’ section on the ECOHEADS Website, which provides instructions for the correct use of each Product.

III. Warranty Coverage

This Warranty applies only to Products purchased from the ECOHEADS WebsiteCustomers who purchase Products from the ECOHEADS Website will receive a one (1) year Warranty from the date of the purchase (Customer Warranty Period).

IV. Extent of Warranty

• Subject to clauses 3(i) and 5, during the Customer Warranty Period, ECOHEADS will, at its discretion, repair or replace any Product that proves to be defective due to faulty materials or workmanship. 
• Notwithstanding clause 4(i), and to the extent permitted under any applicable law, this Warranty:
  • only applies to the original Customer buying the Product; and 
  • This warranty is non-assignable and will terminate upon any transfer of ownership of the Product to a third party.

V. The Warranty does NOT include the following

• Damage caused by misuse, improper treatment, or forced usage;
• Damage resulting from failure to comply with the installation instructions;
• Damage caused by incorrect installation, lack of maintenance, or unauthorised modifications;
• Normal wear and tear, including cosmetic damage that does not affect product functionality; and
• Misuse of the Products by not following the official product guides on the ECOHEADS Website.

VI. Force Majeure

ECOHEADS shall not be liable for any damage to the Product, or for any loss resulting directly or indirectly from events beyond ECOHEADS’ reasonable control. This includes but is not limited to, acts of God, actions by civil or military authorities, acts of public enemies, war, accidents, fires, explosions, earthquakes, floods, severe weather conditions, strikes, labour disputes, shortages of suitable parts or materials, or issues related to labour or transportation.

VII. Process for Warranty Claims

• If you encounter an issue with the Product during the warranty period, please follow these steps:
  • Contact Support: reach out to our customer support team via email at [email protected]. 
  • Provide Details: include a detailed description of the problem, proof of purchase (e.g., receipt or invoice), and photos of the issue if applicable.
  • Return or Replacement: if the Product is deemed defective, ECOHEADS will provide instructions on how to return the item for repair or replacement. For minor issues, we may send replacement parts directly to you.
  • Shipping Costs: ECOHEADS will cover the cost of shipping the repaired or replacement item back to you. If the product is not found to be defective, you may be responsible for the return shipping costs.

VIII. Broken Products Upon Arrival

• If your Product arrives damaged or broken:
  • Report Immediately: contact us by email at [email protected] within 7 days of receiving the Product. Provide a description of the damage and include photos for verification.
  • Return Process: we will arrange for the return of the damaged Product at no cost to you and dispatch a replacement as soon as possible.
  • Replacement Timeframe: we aim to process replacements quickly, typically within 5-10 business days from the date we receive the damaged item.

IX. Disclaimer

• To the extent permitted by applicable law, ECOHEADS shall not be liable for any physical or financial injury, loss, or damage, including consequential loss or damage, arising from the supply, layout, assembly, installation, re-installation, or operation of the Product, or from any negligence by the Customer.
• To the extent permitted by applicable law, ECOHEADS excludes all warranties, liabilities, or duties implied by any relevant laws. ECOHEADS’ liability for any breach of condition or warranty under such laws is limited to the following:
  • Replacement of the Product, or supply of an equivalent Product;
  • Repair of the Product;
  • Payment of the cost to replace the Product or acquire an equivalent Product; or
  • Payment of the cost to repair the Product.

X. Legislation

Our Products purchased in Australia come with guarantees that cannot be excluded under the Australian Consumer Law if you have acquired them in Australia.

Nothing in these Terms shall be read or applied so as to exclude, restrict, modify or have the effect of excluding, restricting or modifying any condition, warranty, guarantee, right or remedy provided by (where applicable) the Competition and Consumer Act 2010 (Cth), the Consumer Guarantees Act 1993 or any other applicable laws, to the extent that they cannot be excluded, restricted or modified.

By purchasing the ECOHEADS Products, you agree to the terms and conditions outlined in this Terms of Warranty.

For any further questions or to initiate a claim, please contact us at: [email protected]