Shipping Policy

Shipping Policy

We currently ship in Australia and in Europe

Processing Times

Orders are processed within 1–2 business days (Monday to Friday, excluding public holidays).

Orders placed after 12:00 pm AEST, on weekends, or on public holidays will be processed on the next business day.

Delivery Timeframes

Estimated delivery times after dispatch:

●      Standard Shipping: 2–7 business days

●      Express Shipping: 1–3 business days

Delivery times are estimates only and may vary depending on your location and the courier network.

Shipping Costs

Shipping costs are calculated at checkout based on your delivery address and selected shipping option.

Where applicable, free shipping promotions will be displayed at checkout.

Order Tracking

Once your order has been dispatched, you'll receive a shipping confirmation email with tracking details.

Incorrect Shipping Details

Please ensure your delivery details are correct before placing your order. We cannot be responsible for delays or additional shipping costs resulting from incorrect addresses provided at checkout.

Delayed or Lost Parcels

If your parcel is delayed beyond the expected delivery timeframe or appears lost, please contact us and we'll work with the courier to investigate and resolve the issue.

Contact Us

If you have any questions regarding shipping or returns, please contact our customer support team.

Email: info@ecoheads.com.au