1. Who we are
This website is operated by 2B1K Imports Pty Ltd (ABN 52 161 929 540) trading as ECOHEADS.
Shop 1, 1 Adelaide St, Bondi Junction, NSW 2022, Australia
info@ecoheads.com.au
2. What these terms cover
These terms apply when you use ecoheads.com.au and when you buy from us through this website. Please read them before you order. By placing an order you agree to them.
If you have a separately signed agreement with us, such as a distribution agreement or a wholesale supply agreement, that agreement applies to purchases made under it and prevails over these terms to the extent of any inconsistency.
Our Privacy Policy, Shipping Policy, Returns and Refund Policy and Product Warranty form part of these terms.
3. Who can buy from this website
This website is intended for professional salon and trade customers buying for their business. It is not intended for personal or household shoppers.
By ordering you confirm that you are buying for a business, and that you have authority to place the order for that business.
4. Orders
When you place an order you are making an offer to buy. A contract is formed when we send you an email confirming that your order has been dispatched. Until then we may decline your order or cancel it, for example if a product is out of stock, if a price or description was published incorrectly, or if we cannot verify your details. If we cancel, we refund you in full.
5. Prices and payment
Prices are shown in Australian dollars and include GST for orders delivered within Australia. The price payable is the price shown at checkout at the time you order.
Orders delivered outside Australia may attract import duties, taxes or customs charges in the destination country. Unless we tell you otherwise at checkout, these are your responsibility.
Payment is taken at the time you order, through our payment providers. We do not store full card numbers.
6. Delivery
We deliver within Australia and to Europe. Processing times, delivery time frames and shipping costs are set out in our Shipping Policy.
Delivery time frames are estimates. They depend on the courier network and, for international orders, on customs clearance.
Risk in the products passes to you when they are delivered to the address you gave us.
7. Returns, refunds and faulty products
Our Returns and Refund Policy sets out how returns work, including the period in which you may return a product if you change your mind and the conditions that apply.
If a product arrives damaged, faulty or incorrect, contact us within 7 days of delivery at info@ecoheads.com.au with your order number, a description of the issue and photographs where relevant. We will assess it and arrange a replacement, repair or refund.
8. Product warranty
Our products carry a one year warranty from the date of purchase for products bought through this website, on the terms set out in our Product Warranty.
This warranty is in addition to, and does not limit, your rights under the Australian Consumer Law.
9. Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Nothing in these terms excludes, restricts or modifies any right or remedy you have under the Australian Consumer Law or any other law that cannot be excluded, restricted or modified by agreement.
10. Using this website
You may use this website for lawful purposes connected with buying our products, learning about them and contacting us.
You must not use this website in a way that damages it or interferes with anyone else's use of it, attempt to gain unauthorised access to it or to any system connected with it, introduce anything malicious, or use automated tools to copy or extract its content without our written permission.
We may suspend or withdraw access to the website, or any part of it, at any time. We try to keep it available but we do not promise it will always be available or uninterrupted.
11. Our content
The content on this website, including text, images, video, logos, product names and design, is owned by 2B1K Imports Pty Ltd or licensed to us.
You may view it, and print or download a reasonable number of pages, for your own business use in connection with buying or using our products. You may not otherwise copy, republish, adapt or commercially exploit it without our written permission. If you would like permission, email info@ecoheads.com.au.
12. Information on this website
We work to keep product information, specifications and pricing accurate and current. Some information, such as claims about performance, depends on the conditions in which a product is used.
If we discover that a product was listed with an incorrect price or description, we will contact you before dispatch and you may cancel the order for a full refund.
13. Privacy
How we handle personal information is set out in our Privacy Policy.
14. Changes to these terms
We may update these terms. The version that applies to your order is the version published on this website at the time you place it. The date at the top tells you when these terms last changed.
15. Governing law
These terms are governed by the laws of New South Wales, Australia. You and we submit to the courts of New South Wales and the courts able to hear appeals from them.
If you are a consumer resident in the European Union or the United Kingdom, this does not deprive you of the protection of any mandatory laws of the country where you live.
16. Contact
Questions about these terms, your order or our products: info@ecoheads.com.au
1. Who provides this warranty
This warranty is given by 2B1K Imports Pty Ltd (ABN 52 161 929 540, ACN 161 929 540) trading as ECOHEADS.
Address: Shop 1, 1 Adelaide St, Bondi Junction, NSW 2022, Australia
Email: info@ecoheads.com.au
Telephone: +61 485 985 553
Website: ecoheads.com.au
2. Your rights under the Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
The benefits given to you by this warranty are in addition to other rights and remedies you have under the law. This warranty does not take away or reduce those rights.
3. What this warranty covers
ECOHEADS warrants that:
all materials used in the Products meet the specifications ECOHEADS publishes
the Products are free from defects in materials and workmanship
If a Product proves defective in materials or workmanship during the warranty period, ECOHEADS will repair or replace it at no cost to you. ECOHEADS decides whether to repair or to replace.
In this warranty, Products means the ECOHEADS showerheads and salon products published on ecoheads.com.au from time to time.
4. How long it lasts, and who it covers
This warranty runs for one (1) year from the date you buy the Product.
It applies to Products bought from ecoheads.com.au, and to the original purchaser. It is not transferable and ends if ownership of the Product passes to someone else.
5. What this warranty does not cover
damage caused by misuse, improper treatment or forced usage
damage resulting from failure to follow the installation instructions
damage caused by incorrect installation, lack of maintenance or unauthorised modification
normal wear and tear, including cosmetic damage that does not affect how the Product works
damage caused by not following the product guides published on ecoheads.com.au
ECOHEADS is not responsible for damage or loss caused by events beyond its reasonable control, including natural events, war, fire, flood, severe weather, industrial action, and failures in transport or supply.
6. How to make a claim
If something goes wrong with a Product during the warranty period:
email info@ecoheads.com.au
describe the problem, include your proof of purchase such as a receipt or invoice, and attach photographs where they help
if the Product is defective, we will tell you how to return it for repair or replacement. For minor issues we may simply send you replacement parts
You pay nothing to make a claim beyond the cost of sending the Product back to us if we ask you to. ECOHEADS pays the cost of returning the repaired or replacement Product to you. If we assess the Product and it is not defective, you may be responsible for the return shipping cost, and we will tell you before that happens.
7. If a Product arrives damaged
If a Product arrives damaged or broken, email info@ecoheads.com.au within 7 days of receiving it. Describe the damage and include photographs.
We will arrange the return of the damaged Product at no cost to you and send a replacement. We aim to process replacements within 5 to 10 business days from the date we receive the damaged item.
8. The limits of this warranty
This warranty covers repair or replacement of a defective Product as set out above. It does not cover the matters listed in clause 5.
Nothing in this warranty excludes, restricts or modifies any consumer guarantee, right or remedy you have under the Australian Consumer Law, or under any other law, that cannot be excluded, restricted or modified by agreement.
9. Contact
Questions about this warranty, or to make a claim: info@ecoheads.com.au
1. Who we are
ECOHEADS is owned and operated by 2B1K Imports Pty Ltd (ABN 52 161 929 540).
Shop 1, 1 Adelaide St, Bondi Junction, NSW 2022, Australia
info@ecoheads.com.au
ecoheads.com.au
This policy explains how we handle personal information when you visit ecoheads.com.au, buy from us, contact us or subscribe to our emails. It is the only privacy policy that applies to ECOHEADS and P.O.D by ECOHEADS. In this policy, “we”, “us” and “our” mean 2B1K Imports Pty Ltd, and “our website” means ecoheads.com.au.
2. What we collect
your name
your salon or business name
your email address and phone number
your billing and delivery addresses
your orders and payment details. Payments are handled by our payment providers and we do not store full card numbers
your marketing preferences
messages you send us
how you use our website, including your IP address, device and browser type, and the pages you visit
We do not collect sensitive information such as health, racial or political information.
3. How we collect it
Usually you give it to us directly, when you place an order, create an account, fill in a form, subscribe to our emails or contact us.
Some of it is collected automatically when you use the website, through cookies and similar technology.
Sometimes we receive it from a distributor or business partner who has referred you to us.
4. Why we use it
to process and deliver your order
to manage your account
to handle returns, warranty claims and product support
to answer your questions
to send you marketing emails where you have agreed, or where we are permitted to
to improve our products, our website and our service
to meet our legal, tax and record-keeping obligations
5. Who we share it with
We share personal information with the businesses that help us run ECOHEADS:
Shopify, which runs our online store
Klaviyo, which sends our marketing emails
Meta, which runs our Facebook and Instagram advertising and measures how those ads perform
Google, which runs our Google and YouTube advertising and measures how our website and ads are used
Judge.me, which collects and publishes our product reviews
Chatbase, which powers the chat assistant on our website. Anything you type into that chat is processed by Chatbase
our payment providers
our delivery and logistics providers
our distributors, where they serve your region
our professional advisers, such as accountants and lawyers
government agencies, courts or regulators, where the law requires it
a buyer or successor, if we sell or restructure the business
We do not sell or rent your personal information.
Shopify also processes your data when you visit and make purchases on our store, including to provide services based on your interactions with other merchants. You can read how Shopify handles that in the Shopify Consumer Privacy Policy at shopify.com/legal/privacy/consumers.
6. Where your information is stored
Some of the businesses that help us run ECOHEADS store and process information outside Australia. Australian privacy law asks us to tell you which countries your information is likely to go to, so here they are.
Our Shopify store data is hosted in the United States.
Klaviyo, which sends our marketing emails, stores all customer data in the United States.
Shopify moves data between its own facilities and its service providers. Those are located in Australia, Canada, France, Germany, India, Ireland, Italy, Japan, Lithuania, the Netherlands, New Zealand, Poland, Singapore, Spain, Sweden, the United Kingdom and the United States.
Some information reaches Meta and Google directly from our systems rather than from your browser. That means it is sent even if you use ad blocking or tracking protection. Meta and Google are both located in the United States.
Before we disclose personal information overseas we take reasonable steps to make sure it is handled consistently with the Australian Privacy Principles, including through the data processing terms we have in place with these providers.
7. If you are in the European Union or the United Kingdom
We sell and deliver into Europe, so the General Data Protection Regulation and the UK GDPR apply to how we handle your personal information. This section sets out what that means for you. It is in addition to the rest of this policy, not instead of it.
Our lawful bases for using your personal information are:
performance of a contract, where we need your information to take and fulfil your order and to provide support and warranty service
legal obligation, where we are required to keep business and tax records
consent, where you have subscribed to our marketing emails. You can withdraw consent at any time
legitimate interests, where we improve our products, our website and our service, protect against fraud, and measure how our advertising performs. Where we rely on legitimate interests you can object, and we will stop unless we have compelling grounds to continue
You have the right to ask us to give you a copy of the personal information we hold about you, correct it if it is wrong, delete it, restrict how we use it, provide it in a portable format, and object to us using it. You can also withdraw consent to marketing at any time. To exercise any of these rights, email info@ecoheads.com.au.
We will respond within one month. If we need longer because a request is complex, we will tell you why within that month.
Some of the providers listed in section 5 are located outside the European Economic Area, including in the United States. Where personal information is transferred outside the EEA or the United Kingdom, we rely on the transfer terms our providers make available, which include the European Commission's standard contractual clauses and the UK addendum.
If you think we have handled your personal information wrongly, you can complain to the data protection authority in the country where you live or work.
8. Marketing and how to stop it
Every marketing email we send has an unsubscribe link. Click it and we will stop, within five working days at the latest. You can also email info@ecoheads.com.au and ask us to stop.
If you unsubscribe we will still send you messages about your orders, deliveries, warranty and product safety. Those are not marketing.
9. How long we keep it
We keep personal information for as long as we need it for the reasons set out above, and for as long as we are required to keep business and tax records. When we no longer need it, we take reasonable steps to delete it or to remove anything that identifies you.
10. Keeping it secure
We take reasonable steps to protect personal information from loss, misuse and unauthorised access. This includes access controls on our systems, and using established providers who run their own security programs.
No system is completely secure. We cannot guarantee the security of information sent to us over the internet.
11. Accessing and correcting your information
You can ask us for a copy of the personal information we hold about you, and you can ask us to correct it if it is wrong or out of date. Email info@ecoheads.com.au.
We will confirm who you are before we respond. If we cannot give you access or make a correction, we will tell you why in writing.
12. Complaints
If you think we have mishandled your personal information, email info@ecoheads.com.au with “Privacy complaint” in the subject line. Tell us what happened and what you would like us to do.
We will respond within 30 days.
If you are not satisfied with our response, you can complain to the Office of the Australian Information Commissioner.
Website: oaic.gov.au
Phone: 1300 363 992
If you are in the European Union or the United Kingdom, you can instead complain to the data protection authority where you live or work.
13. Changes to this policy
We update this policy from time to time. The current version is always on this page, and the date at the top tells you when it last changed.
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